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Argent does everything possible to make sure the service you receive is the best it can be.  If you are experiencing problems with your service however, there could be a quick and easy solution in one of the following troubleshooting checklists:

Internet Troubleshooting

Slow/no internet:

  • Step 1 - Shut down your device (computer, tablet, phone, etc.)
  • Step 2 - Unplug the power cords from the back of your modem and router. Verify you have unplugged the correct cords by checking that all lights on the modem and router are off.
  • Step 3 - Wait 1 minute, and then plug the power cord back into the modem only. Wait for the on line light to turn green.
  • Step 4 - Now plug the power cord back into the router.  
  • Step 5 - Turn your device back on.
  • Step 6 - Try connecting to the internet.

If troubleshooting does not resolve the problem, call us for further assistance.

Cable TV Troubleshooting

  • Periodically rescan your TV to ensure you’re getting all of the digital programming. Run the “scan” function on your digital set-top boxes or digital television set, usually on the remote control, labeled “set-up” or “menu” or some similar term. Consult the owner’s manual for more detailed instructions on how to run a channel scan.
  • Make sure your TV (and any digital set-top boxes) are plugged into a live electrical outlet and are turned on.
  • For digital set-top box use, make sure your TV is tuned to channel 3 (channel 4 for some televisions) by pressing the ‘Channel’ button on your remote.
  • Check all the connections to your TV, VCR, DVR and other video equipment are hand-tightened.
  • Make sure the switch on the back of your cable-ready TV is set to “Cable” or “CATV” depending on the TV.
  • If you have more than one cable outlet, check to see if the problem is occurring on all TVs connected to our cable television service.
  • Check all the channels to determine if the problem is on only one channel, on all channels, or on a group of channels.
  • Make sure the batteries in your remote are working properly.

If troubleshooting does not resolve the problem, call us for further assistance.